Customer Service
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Sandy Marchesi | |
| Email: | Sandy Marchesi | |
| Bio : | Commercial Lines Customer Service Representative
Sandy joined the Agency in October of 2007 as a Senior Customer Service Representative. She has over 25 years experience in the insurance industry both in personal and commercial lines. She is responsible for servicing the agency’s commercial lines customers. Sandy lives in Oswego; has one son and two grandchildren. |
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Laury Bailey | |
| Email: | Laury Bailey | |
| Bio: | Employee Benefits Customer Service Representative
Laury Joined the agency in March of 2011. She brings with her over 7 years of experience in the insurance industry. Laury is a licensed agent in both Life and Health along with Property and Casualty. She is responsible for servicing the agency’s employee benefits accounts. Laury lives in Rochelle and enjoys spending her free time with her family and grandchildren. |
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Zoé Knudtson | |
| Email: | Zoe Knudtson | |
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Zoé has grown-up in the Agency working for her father during high school. She now works part-time supporting the staff where needed.
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Kathleen Nass | |
| Email: | Kathleen Nass | |
| Bio: | Commercial Lines Customer Service Representative
Kathleen joined the Agency in November 2006. She has a bachelor’s degree in accounting from Millikin University. Prior to joining the Agency, Kathleen worked for over six years in the insurance industry, two of those years as commercial underwriter with Farmer’s Insurance Group. She is responsible for servicing our commercial accounts. She is a life long resident of the Aurora area.Kathleen lives in Aurora with her husband Jim and their three sons, James IV, Spencer, and Matthew.
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Denise Hornback | |
| Email: | Denise Hornback | |
| Bio: | Personal Lines Customer Service Representative
Denise joined the agency in October of 2005. She is a licensed agent in Property and Casualty along with Life and Health. She brings with her over 11 years of experience in the insurance industry. Her insurance knowledge is an asset when providing customers information about their property and casualty coverages.
Denise lives in Sugar Grove with her husband Don, and their two children Chad and Alexandria.
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Laureen Spera | |
| Email: | Laureen Spera | |
| Bio: | Personal Lines Customer Service Representative
Laureen graduated with a bachelor’s degree from Illinois State University. She is a licensed agent in Property and Casualty along with Life and Health. Prior to joining Konen Insurance, Laureen worked for State Farm Insurance as an account representative for over 10 years.
Laureen lives in Sugar Grove with her husband Rick and dog Buoy.
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Lauren Keith | |
| Email: | Lauren Keith | |
| Bio: | Commercial Lines Processing
Lauren joined the agency in November 2008 and shortly after earned Property & Casualty insurance license. She currently helps in all areas of the commercial insurance department and is in training to become a Commercial Lines Customer Service Representative. Lauren lives in North Aurora with her cat, Oliver |
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Liz Simpson | |
| Email: | Liz Simpson | |
| Bio: | Receptionist & Claims
Liz joined Konen Insurance in January 2010. She has been employed in an office setting for many years and provides her knowledge and experience to the agency. She obtained her Property and Casualty insurance license since starting with the agency and assists with all departments as needed. Liz and her husband Bill reside in Yorkville with their 2 daughters, Heather and Sara, and their 2 dogs, Rascal and Simba. |
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